We are general conditions


The following provisions establish the general conditions of sale of the products offered by Marketplaces srl on its website https://www.shopcentury21.be . For administrative information about Shop Century21, go to the "Contact" tab in the footer.

Clicking on the icon "I accept the general conditions of sale" means that you accept these general conditions of sale. The official Century21 Shop invites you to carefully read the clauses below.

For more information, you can contact ShopCentury21 at the following address: contact@shopcentury21.be We do not have telephone service, only via email!

Condition 1 - Object of the general conditions of sale:

The present general conditions of sale aim to define, exclusively by reason of the relations which they establish on the Internet network, the reciprocal rights and obligations of the parties (the “Customer” and “Shop Century21”) as well as the various stages of the process. control.


Condition 2 - Product & Legal warranty:

The products offered for sale by Shop Century21 are those which appear on the site and only on the site on the day of consultation by the user and within the limits of available stocks. In the absence of availability of the article, Shop Century21 undertakes to inform the customer as soon as possible on the site.

The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the responsibility of Shop Century21 could not be engaged. The photographs and texts illustrating the products are not contractual.

We point out the existence of a legal guarantee of conformity for goods sold on the Shop Century21 site.


Condition 3 - Price:

The prices are indicated in Euro and excluding VAT. They take into account any reductions as well as VAT, applicable on the day of the order. The prices indicated are guaranteed within the limits of available stocks except for significant modifications of the charges and in particular of the VAT, and except typographical error or omission. The prices indicated take into account the packaging provided by Shop Century 21 . The prices do not take into account the shipping costs which will be invoiced in addition and will be specified to the customer during the final validation of his order. Shop Century21 reserves the right to modify its prices at any time but the items will be invoiced on the basis of the rates in effect at the time the order is placed, subject nevertheless to the availability of the items. The articles remain the property of Shop Century21 until full payment of the price of the order.


Condition 4 - Order and purchase tunnel:

The customer interested in an article visible on the site www.shopcentury21.be orders directly via the aforementioned site.

The customer who places his order directly on the site must follow the following procedure:

  • When placing their first order, the customer must create a customer account. 

  • The customer will choose the various items in which he is interested and will successively click on the link "Add to my basket". At any time he will be able to:
    • Obtain a summary of the selected items by clicking on the "My basket" link; 

    • Continue shopping by clicking on the "Continue shopping" link;

    • Complete your selection and place the order by clicking on the "Order" link. 

  • To order the chosen items, the customer will go to the purchase tunnel by clicking on "My basket". The customer must identify himself (after registration), by entering his e-mail and password if this has not been done beforehand. The customer is informed and accepts that entering these two identifiers (e-mail address and password) constitutes proof of his identity and shows his consent.

  • Once the user has been identified and the desired items have been selected, they must validate the billing address.
  • Then the customer will choose his method of delivery or collection of the order. The three existing possibilities are the two delivery methods: at home or at a relay point 
  • The customer will indicate that he accepts the general conditions of sale by checking the box "I have read the general conditions of sale and I adhere to them without reservation".
  • Finally, the customer will choose the type of payment he prefers, made available by the platform and fill in the information required by this secure payment platform.
  • After having validated his method of payment, the customer definitively and irrevocably validates his order. In all cases, regardless of the payment method chosen by the customer, Shop Century21 will acknowledge receipt of the order as soon as it is validated by email or by any other means at its convenience.

In any event, Shop Century21 reserves the right to refuse any order or any delivery in the event of an existing dispute with the customer, total or partial non-payment of a previous order by the customer, refusal of authorization from payment by bank card from banking organizations, non-payment or partial payment, use of a bank card or other means of payment not issued by a financial establishment. The responsibility of Shop Century21 can in no case be engaged in this respect.

Shop Century21 also reserves the right to cancel any order without the above-mentioned reason for reimbursement of the amount paid by the customer during his last order.


Condition 5 - Delivery:

Delivery times vary depending on the delivery method chosen. Although Shop Century21 tries to ensure timely delivery, Shop Century 21 cannot be held responsible in the event of late delivery.

Delivery times are indicated for information on our site and those of our delivery partners and are not guaranteed.

In the case of international delivery, you will be subject to the payment of import taxes and additional costs. You must comply with applicable laws and rules provided for in the country of destination. Shop Century21 will not be held responsible in any way if the Customer violates these laws.

Please note, an order may be refused and refunded if its weight is less than the carrier's requirement.


Condition 6 - Data:

Any customer who has placed at least one order is automatically entered free of charge in the Shop customer file. Century 21.

Shop Century 21 ensures that the data will remain confidential and will never be transmitted unless agreed with the customer.


Condition 7 - Availability:

In the event of unavailability of the item after placing the order, Shop Century21 undertakes to inform the customer by e-mail upon receipt of the information as soon as possible. The order will be automatically canceled and the customer immediately refunded if his account has been debited. The refund will be made directly to the customer's bank account no later than thirty days from the payment of the sums paid by the customer.


Condition 8 - Partial invalidity:

In the event that one of the clauses of this contract is rendered null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions. of sale.


Condition 9 - Entire contract:

These general conditions of sale and the order summary sent to the customer form a contractual whole and constitute the entire contractual relationship between the parties.


Condition 10 - Modification of the general conditions of sale:

Marketplaces srl reserves the right to modify the general conditions of sale. Any new version of these will be announced in advance on the first page of the my account section. Members who do not wish the contractual relations to be governed by the new version of the general conditions of sale must notify this and, from the date from which the new version takes effect, they must cease using the services of Shop Century21. In the event that one of the terms of the general conditions of sale would be considered illegal or unenforceable by a court decision, the other provisions will remain in force.


Condition 11 - Behavior:

The customer may not use the Site in such a way as to cause, or attempt to cause, the interruption of the Site or attempt to force access, or cause damage to the Site. The customer understands that he is responsible for all communication and content that he sends from his computer and that the customer must use the Site in a legal manner. Any violation of this clause constitutes a criminal offense according to the Computer Misuse Act 1990 which we will refer to the relevant laws.


Condition 12 - Intellectual property, software and content:

The rights to the Site and the Content are protected by international copyright law as well as by any other national law relating to copyright and databases.

Condition 13 - Force Majeure:

The notion of force majeure implies the meeting of several prayers: unforeseeable, irresistible event, independent of the will of the parties and making performance of the obligation impossible.

The seller will have to establish neither the unpredictability nor the irresistibility of these circumstances nor the impossibility of performance of the contract. The seller will inform the customer as quickly as possible by email of the occurrence of one of the circumstances referred to in the previous paragraph.

The seller reserves the right to extend the delivery time that may be agreed on as an indication with the customer for a period equal to that during which the case of force majeure continued. Likewise, if these facts may compromise the execution of the order according to the terms provided, the seller reserves the right to terminate the contract without commitment or liability on his part.


Condition 14- Applicable law:

These general conditions are subject to Belgian law. In the event of a dispute, Belgian law applies and only the courts of the judicial district of Brussels are competent.